Measure What Matters. Deliver What Lasts.

Managed Services & Support Overview

Where Experience Never Stops Improving

Acliviti’s managed services begin where implementation ends. We embed alongside your teams to run, refine, and optimize the experience engine—every day. From platform support and customer insights to content governance and performance modeling, we help organizations maintain momentum, improve consistency, and deliver stronger results over time.

We also provide ongoing strategic and technical support to quickly identify and resolve gaps. By interfacing directly with your technical product partners, we drive integrated, end-to-end resolution that keeps your CX ecosystem aligned, resilient, and performing at its best.

Omnichannel Technology Support

We help you get the most from your CX technology investments, while our 24/7 Global Support team ensures your CX operation is always on.

Strategic Support

We help you build a Center of Excellence that actually drives change, not just policy. It becomes your go-to hub for turning insights into action and improving experiences at scale.

On-Demand Technical Expertise

Access skilled platform specialists in a flexible pricing model. We resolve issues quickly, integrate seamlessly with product partners, and keep your ecosystem performing at its best.

Continuous Optimization

Go beyond maintenance. We refine workflows, close gaps, and unlock new capabilities so your CX platform continually evolves to deliver lasting impact.

Performance Optimization

We drive performance optimization across customer experience–supporting departments, ensuring people, processes, and platforms work together to deliver consistent, measurable results.

Workforce Management (WFM)

Optimize forecasting, scheduling, and staffing with real-time intraday management, adherence reporting, and service-level performance monitoring.

Quality Assurance  & CX Analytics

Deliver consistent excellence through omni-channel QA programs, data-driven coaching, and actionable VoC insights powered by intuitive dashboards.

CX Enablement  Capabilities

Accelerate success with onboarding, training, and change management—supported by playbooks, governance, and Center of Excellence oversight.

Vendor RFP, Implementation & Management

Simplify vendor strategy with end-to-end support from sourcing and RFP management to contract negotiation, implementation, and ongoing performance management.

Data Insights

Turning data into action is the key to differentiation. Our analytics solutions capture customer and journey insights across your organization—transforming them into strategies that deepen customer connections and unlock new efficiencies in your contact center operations.

Customer Journey Management

Keep experiences aligned with evolving customer needs through ongoing journey mapping, persona updates, experience audits, and integrated feedback loops.

AI-driven Self-Service Containment

Maximize digital deflection with AI-enabled knowledge management, content lifecycle governance, and continuous LLM/ML model training to improve self-service accuracy and efficiency.

Business  Outcome Modeling

Turn CX into measurable impact with ROI modeling, KPI dashboards, and financial planning support that connect platform investments to business results and evaluate the continuous impact of efforts.

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Let’s Align Your Spend With Outcomes That Matter

If you’re ready for more visibility, better forecasting, and tighter control over CX investments, we’re here to help.

What Our Clients Say About Strategic Partnership

Their process maturity, top-notch people, and agility as an organization make for the right partner to have at the table for supporting complex technology transformation projects.

Acliviti was able to be the bridge between the business operational teams and the technical teams, to ensure a smooth rollout.

“We brought in Acliviti under serious pressure with a hard deadline and no room for delays. Acliviti did just that on time, on budget, and with a level of care that’s rare. They didn’t just take requirements at face value. They dug in, learned how our business runs, and made strategic recommendations that stuck.

"Acliviti’s knowledge of best practices and ability to adapt to changing requirements proved invaluable.Their clear and consistent communication ensured stakeholder alignment, streamlined implementation, and prevented misunderstandings, helping keep the project on track."

"Acliviti worked with us as an extension of our team, bringing added business acumen to stay true to benefits and target outcomes. I value people who are creative in their thinking and problem solve without having to be challenged, taking the initiative to think about cause and effect of project tech blockers."

"Partnering with Acliviti has been a significant asset in refining our CX strategy. Their personal expertise, attention to detail, and consultative approach have been central to the success of this partnership."