About ACLIVITI

CEO and Founder of ACLIVITI, Ryan Young is an accomplished entrepreneur, executive, consultant, and sales leader. He founded ACLIVITI in 2014 with the vision that cloud technology will transform the way that business gets done in the modern world, and that large enterprise company leaders would need help to manage the change.  That vision, combined with an amazing team, has provided ACLIVITI the opportunity to work with many of the largest Fortune 500 brands in the world.  ACLIVITI has been recognized by Inc Magazine as an Inc 5000 Fastest Growing Company in America (2018, 2019, 2020) and has won multiple industry awards in the category of Customer Experience Transformation.   

Innovative business leader, committed to immediate client service and long-term client success. Gavin has 15 years of demonstrated experience in global business development, operations execution, and program management in enterprise technology transformation. A focus on concrete results, with particular emphasis on customer experience have helped him build lasting relationships with clients, in support of their ongoing success.

Strategic business operations and finance professional, leveraging extensive experience, creative thinking, and problem-solving skills to implement innovative solutions to complex challenges. With over ten years of experience driving success across operations and finance initiatives, Nichole is committed to creating and sustaining high-performing teams and driving transformational change across organizations.

A highly successful consulting and sales professional with over 15 years of experience in strategic cloud transformation initiatives including CCaaS, UCaaS, and SD-WAN. Brad has a history of modernizing contact center operations on a global scale, providing advisory services to clients for business process improvements, and articulating the value of complex technologies to solve business problems and deliver ROI.

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Dynamic, self-motivated leader helping clients deliver amazing customer experiences through CCaaS (“Contact Center as a Service”) transformation. Experienced in change management, project management, implementation operations, and telecommunications technology.

Strategic customer experience improvement manager, focused on proactive project management and transparent communication. Dedicated to supporting a better customer experience aligned with organizational strategies over the short- and long-term.

Strategic, experienced Senior Deployment Consultant focused on improving client outcomes across contact center and CX. Julia is highly-proficient in the latest CCaaS solutions and is a solver of complex problems, a dedicated team player, and an expert in improving customer experience at many of the world’s leading organizations.

As a trusted client advisor, Greg’s expertise in project management, process improvement, customer experience, and technology implementation helps him lead organizations in any industry through operational innovation and improved customer experience.

A dedicated and proficient Senior Manager with over 18 years of experience providing client-focused technical support, project management, and successful large-scale transformation implementation. Mike has a proven ability to manage projects, lead communications, and support collaboration across teams; improving planning, execution, and evaluation across projects of all sizes and types.

A leader in project management, customer service and quality assurance, skilled at working directly with customers to exceed expectations. Strengths include communicating effectively at all levels, coaching and training employees, and understanding the needs of the customer to implement fast, effective solutions to problems as they arise.

Senior Manager with over 15 years of experience in leading large-scale IT initiatives specializing in enterprise program management and stakeholder management. He has a proven track record of successfully managing complex programs, including enhancing information-sharing capabilities. His expertise lies in driving cross-functional teams to deliver projects on time and within budget, all while navigating the challenges of regulated environments and ensuring that business goals are consistently achieved.

Joe is an accomplished manager with a strong foundation in IT PMO, particularly within the healthcare and finance sectors. With over two decades of experience, he excels in managing large-scale enterprise initiatives, focusing on stakeholder value, risk mitigation, and efficiency improvements. Joe’s expertise spans strategic planning, financial management, and agile methodologies, where he has successfully overseen multi-million-dollar budgets and complex projects. Known for his ability to build strong relationships and adapt quickly to changing environments, Joe is a proven leader dedicated to delivering impactful results.

Anna Stucker is a Manager of Delivery transformation services at ACLIVITI. She has experience in driving digital transformations and leading complex implementations. Her areas of expertise include project/product management, analytics, and business analysis.

Talented, results-focused senior manager with a record of success in delivering projects on time and within budget. Strong analytical and planning skills combined with leadership and dedication to driving measurable results aligned with short- and long-term organizational goals.

A dynamic, self-motivated Senior Manager with more than fifteen years of experience in driving efficient, strategic deployments of telecommunications and contact center technologies. JD is dedicated to helping clients translate business goals into technical solutions, and applying strategic thinking to results-driven contact center modernization.

Energetic, effective professional focused on business transformation and execution of future-focused CX initiatives. Delivering enterprise-level digital solutions on time and on budget, helping clients to reach their goals by making good decisions: streamlining operations, improving functionality, and optimizing business outcomes.

A critical thinker dedicated to lifelong learning, Jason brings years of experience consulting, executing, and managing implementation projects, and is dedicated to modernizing customers’ call centers while guiding their overall CX to the next level.

With years of experience across platforms and technologies, Jake is a perfect fit for the ACLIVITI team. His history in the industry gives him a unique perspective on what it takes to design, launch, and continuously improve a contact center system with business outcomes in mind.

Fueled by a passion for harmonizing disorder, Matt leverages his diverse IT skillset and technical knowledge as a contact center engineer to deliver analytical problem-solving and business process improvement into suboptimal systems.

An energetic and accomplished CCaaS professional, Michael feeds off his ability to connect with customers to form trusting, productive relationships. He comes to ACLIVITI having spent the past several years managing implementations of cloud-based call center technology solutions.

Chris brings a valuable interdisciplinary skillset to ACLIVITI, having previously served as a senior engineer and consultant, as well as an implementation manager and technical success manager for an array of CCaaS organizations.

Amber brings over a decade of expertise in contact center technologies. With a background spanning Operations Management, Project/Support/Vendor Management, and Delivery. Amber’s profound understanding of contact center dynamics allows her to guide clients in identifying best practices, setting goals, and optimizing processes for growth and success.

Sean Berné is a Senior Consultant with 15 years of experience in customer service and 10 years in Contact Centers. Certified in NICE CXone and Interaction Analytics, Sean applies his background as an agent and technical support expert to deliver optimized contact center solutions.

Shayne Stevenson is a Senior Consultant with 10 years of experience in Customer Service and SaaS. Specializing in Contact Center as a Service (CCaaS) for the last 5 years, Shayne’s expertise in implementation and project management, backed by NICE certifications, drives successful customer engagement strategies.

Excellent Finance Manager with a demonstrated history of success in the information technology and services industry. Delivering accurate, timely data to support the operations of complex digital transformation projects with a focus on organization, customer service, and continuous improvement.

Culture-focused business operations manager, connecting teams and departments across remote and in-person channels. Dedicated to company success and creating a supportive, positive, and rewarding work environment across the entire organization.

Experienced executive assistant skilled at organizing complex systems, utilizing technology, and enabling communication to create a supportive team environment. Excellent critical thinking, time management, and problem-solving skills.