CCaaS
Contact Center as a Service
Today, companies that require inbound or multichannel functionality to maintain competitive service levels and differentiated client experiences are moving their call centers to “Contact Center as a Service” (CCaaS) platforms to remain competitive. We help achieve CCaaS promise of flexibility, scalability, and cost management.
UCaaS
Unified Communication as a Service
Understanding platforms and functionality within the vendor ecosystem is difficult and the pace of change and confusion is accelerating. We create clarity between the leading UCaaS vendors, their CCaaS offerings, and the pure-play CCaaS vendors to augment your entire organization’s collaboration strategy.
SDWAN
Software-Defined Wide-Area Network
We help you automate network deployment and management through SD-WAN to enhance performance, accelerated delivery, and improved network availability at a lower cost of ownership.
Strategies for a Successful CCaaS Implementation
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Our Process for Driving Cloud-Based Contact Center Solutions
Discovery & Strategy
We help you establish the vision, objectives, and priorities of the IT decisions that propel your business.
Education & Requirements
We help you define requirements, align with the organization, and select the best vendor.
Implementation & Advocacy
We help you track, realize, and communicate the benefits of your IT.
Discovery & Strategy
Our Thinking
Thriving in the New IT begins with strategic clarity. Clarity means establishing a shared vision for customer experience, making hard choices, and justifying business investment with a rock-solid ROI. There are new powerful players involved in New IT decisions. They need to be on the same page.
Our Value to You
We set a vision for your future and a flight plan for getting there.
Our process starts with learning from you where your organization is today—and, more importantly, where you want to take it. Acting as an impartial sounding board, we develop your ideas, define your goals, and identify the pros and cons of all possible courses of action. By the end, you’re equipped with a new, broader perspective of the New IT.
What We Do
Education & Requirements
Our Thinking
In the New IT marketplace—everything lives in the cloud and there’s a swarm of vendors for each project requirement—there’s simply too much choice.
Our Value to You
We’ve built lasting relationships with “best of the best” XaaS providers and help you identify, evaluate, select, and negotiate strategic partnerships with those that belong in your optimal mix. Then, we work with them to manage all of your projects to completion.
What We Do
Implementation & Advocacy
Our Thinking
In today’s XaaS world, where applications are developed with microservices architecture, new features can be released weekly. Translating business requirements into technical requirements is important, but if it dominates, then it can create a blind spot to how a vendor can and will fit into your new operating model. Day 2 is when the rubber hits the road.
Our Value to You
We connect you with data that supports real-time decision making.
Our approach, like that of any good coach, guides you in implementing effective tracking, budgeting, planning and analysis tools that illuminate total IT spend while tracking and measuring the impact of your project decisions. By ensuring that your plan remains on course and is producing results, we help you succeed in a market driven by “need it yesterday” business demand.
What We Do
Need help getting to the cloud?
We are cloud-based contact center solutions technology pilots who can help you navigate through your important IT decisions.
CONTACT US TO GET STARTED
