About the Workshop
The Art of the Possible workshop helps organizations understand what is possible with CCaaS, prepare for the transition, and align organization expectations to successfully conquer the CCaaS cloud transformation mountain—from strategy to solution architecture to implementation and beyond.
Stay in Control
Moving from an IT-controlled, on-premise, outdated technology to a cloud-based CCaaS platform can be a sea change for most organizations. Business leaders get overwhelmed by the new technology mix, the flipped organizational structure, the budget control battles, new capability adopotion, and cultural upheaval. Add in the fact that the contact center is at the heart of revenue generation and you have a huge chance for things to go astray!
The Workshop’s Purpose
In this half-day workshop, we share the best practice approaches used by top digital firms and outline what’s possible with today’s cutting-edge CCaaS platforms.
In addition to covering opportunities, we make sure your team understands the challenges and landmines you’ll encounter.
Who Should Attend
- Business Unit Executive/Business Unit Operations
- Office of the CIO
- Digital Transformation Team
- IT Applications/IT Infrastructure/IT Architecture
- IT Operations/IT Finance
When You’re Done, You’ll Have:
- Learned the possibilities of CCaaS
- Clarity on what is required to undergo a Cloud Contact Center Transformation
- A holistic understanding of requirements for successful vendor selection and implementation preparedness
What’s Covered?
- We share client case studies from real companies that have been where you are now, including how they moved through a successful CCaaS transformation.
- We help the stakeholders in the room work through key friction points and issues slowing your success. We talk about vision, requirements, budgets—even silos and politics.
- We make sure that you leave the workshop with clear action steps to move your organization forward.
Just Some of the Questions You’ll Answer
- What is our organization’s vision (our desired outcome)?
- Why have we NOT achieved our CX vision already?
- How much do we want to spend?
- What features and capabilities are on our wish list?
- What pains associated with our current solution do we need to eliminate?
- What other organizations have done what we want to do? Which had good experiences and how did their approaches differ from organizations that had bad experiences?
- What landmines could we encounter?
- What are my business requirements?
- Who is responsible and accountable for which functions?
- What can we afford?
Is your firm ready for this workshop?
You are, IF your company:
- Has a customer experience strategy in place
- Has the goal to understand and realize your desired customer experience state
- Needs to know what is possible in terms of CCaaS vendor functionality vs. what you want/currently have
Interested in this workshop?
Talk to us today about a workshop for your team.
CONTACT US TO GET STARTED
