Microsoft Teams is a cloud-based team collaboration software that is part of the Microsoft Office 365 suite. They describe it as “the hub for teamwork in Office 365.”
Teams offers features like group chat and video conferencing and is capable of supporting thousands of connections. Teams also supports file sharing between virtual meeting attendees, so all participants are always working from the same page.
Teams currently reports 20 million daily active users. According to CNBC’s Q4 Technology Executive Council Survey, 58% of tech executives say their company is using Teams.1
How Can Your Organization Leverage Microsoft Teams?
Microsoft Teams offers many tools and capabilities that are advantageous to companies. That is why Teams is by far the most popular group collaboration platform. It is really shining under the remote working conditions being forced by the coronavirus pandemic, by providing advanced features such as tying in phone systems, mobile phones, Skype, and landlines.
With so many companies scrambling to support employees working from home, these advanced phone capabilities make Microsoft Teams a scalable and flexible solution to keep operations cohesive and ensure business continuity.
Read: Demand for Call Center Cloud Services Skyrockets In 2020
Unified Communications + Collaboration Tools Beats Voice Alone
Having the ability to maintain voice communications with clients, customers, and coworkers is the absolute bare minimum needed to keep a business running.
A far superior approach is to combine unified communications with collaboration tools, exactly what a properly configured Microsoft Teams installation can deliver. When call volume is heavy, unified communications allows clients to choose alternate methods to get the support they need.
Collaboration tools also allow your remote employees to work together more effectively. They may be working individually, but they have access to shared data and the tools they need to work efficiently in virtual teams. Using CCaaS solutions like Teams, remote support staff are able to provide the service customers need and expect, seamlessly moving between communication methods.
Learn More About CCaaS
Not Sure About Where to Start?
Implementing a new system — even one that you are already paying for as part of a larger package — can be trying in the best of times. Trying to do it under the pressure of the coronavirus crisis, with teams scattered and many employees working remotely? That introduces far more complex than many IT departments are currently equipped to handle.
Fortunately, you have a trusted partner with considerable expertise in ACLIVITI. We have years of hands-on experience assisting organizations in the deployment of cloud-based solutions including Office 365 and Teams. We have helped companies across the globe succeed with implementations and transformation, even within constrained timelines.
Contact ACLIVITI and we will be your trusted advisor. We will help your organization quickly implement Microsoft Teams functionality and move employees to remote access applications to ensure business continuity. We know the difference between Teams’ E1, E3, and E5 licensing models, and can recommend the one that is most appropriate for your organization’s needs. We will ensure the implementation does not compromise security or performance.
These are extraordinary times, but ACLIVITI has done this repeatedly — we are more than up to the challenge.
1. https://www.cnbc.com/2019/12/17/microsoft-teams-more-popular-than-slack-at-big-firms-cnbc-survey.html
