CCaaS Resources & Insights

There are many contact center benefits that make the case for moving a call center…

ACLIVITIMarch 8, 2022

Key statistics for 2022 and beyond The contact center is evolving - a traditional…

ACLIVITIDecember 16, 2021

CCaaS Resources

Contact Center as a Service (CCaaS) has a great deal of appeal to companies, because…

ACLIVITIMarch 3, 2021

CCaaS Resources

Digital transformation can be a huge win for organizations when executed correctly. For example, Contact…

ACLIVITIFebruary 17, 2021

CCaaS Resources

Contact Center as a Service (CCaaS) is one of the most popular commercial utilization of…

ACLIVITIJanuary 25, 2021

CCaaS Resources

Cloud transformation is the IT story for 2020. With the pandemic forcing many companies to move…

ACLIVITIDecember 14, 2020

CCaaS Resources

In the current business environment, CIOs are often tasked with moving the company to a…

ACLIVITIOctober 16, 2020

Microsoft Teams is a cloud-based team collaboration software that is part of the Microsoft Office…

ACLIVITIApril 27, 2020

CCaaS Resources

We have developed a five-stage model for successful CCaaS implementations. Each stage is designed to…

ACLIVITIAugust 27, 2019

CCaaS Resources

Many Contact Center as a Service (CCaaS) implementations do not outright fail. Instead, they lumber…

ACLIVITIAugust 20, 2019