What are the characteristics of the contact center of today, and what strategies support future success?
Customer service is a critical bridge between consumers and your brand, so in order to provide a great experience, your contact center must meet evolving customer expectations.
Advancements in technology and changing business environments have contributed to enormous pressure for companies to transform their contact centers into a competitive advantage. Customers expect availability and seamless omnichannel experiences. Still, over 80% of them expect to interact with someone immediately once they contact a company.
Our new infographic Current State of the Contact Center, details customer expectations for their interactions with your brand, as well as outlines some of the challenges companies face to provide these superior experiences. Download the infographic to explore how trends like cross-channel and hyper-personalization are impacting consumer behavior and how brands are adapting to serve a new breed of customer.
