Key statistics for 2022 and beyond
The contact center is evolving – a traditional call center is no longer an appropriate option for forward-thinking, customer-centric organizations. Businesses that hope to optimize forecasting and operational efficiencies, data analytics, and customer experience are focused on modernizing and transforming their contact centers for better business results.
The infographic below includes key information about the state of the contact center, with key statistics and trends you need to know to future-proof your customer experience.
If your company is considering a large-scale contact center transformation, consider ACLIVITI. Our team has the experience, skills and expertise to perform a full analysis of your current solutions, and support the entire transformation with our proprietary APEX methodology. Get started on transforming your contact center today with our help. Contact ACLIVITI today!
