Blog - Contact Center Solutions & Contact Center as a Service - ACLIVITI

Picking the right cloud call center technology often falls on the CIO

CCaaS Resources

Pain Points of the CIO: Picking the Right Cloud Call Center Technology

In the current business environment, CIOs are often tasked with moving the company to a…

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ACLIVITIOctober 16, 2020

Executive purchases XaaS solutions with credit card on laptop

XaaS Resources

Your Legacy Network Tower Spend Reveals How XaaS Solutions Save Money

XaaS (Everything-as-a-Service) is a big deal in the IT world, and with good reason. In…

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ACLIVITISeptember 10, 2020

Work from home increase need for contact center cloud services

XaaS Resources

The Pandemic Gives Your IT Department Reason to Leverage Contact Center Cloud Services

The current landscape of work from home has forced organizations to rapidly adopt new, web-based…

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ACLIVITISeptember 7, 2020

Tips XaaS Resources

How to Create a Shared Vision for Customer Experience for XaaS Technology

Companies live and die by customer service. The view of customer service within an organization…

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ACLIVITIAugust 10, 2020

Tips XaaS Resources

Building the XaaS Business Case

Having a solid business case is critical to the success of any project. The business…

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ACLIVITIAugust 3, 2020

Tips

How (and Why) To Create Organizational Alignment

University days are ancient history to most of us. However, many will clearly remember the…

Ryan YoungFebruary 5, 2020