TipsXaaS Resources Why Having an XaaS Implementation Strategy is Important Everything as a service (XaaS) is popular for a reason. Virtually any computing or IT…Ryan YoungFebruary 5, 2020
Tips Technology Vendor Selection Strategies Technology Vendor Selection Strategies Once a company decides to embark on an IT project, assigns…Ryan YoungFebruary 5, 2020
CCaaS Resources CCaaS Success Strategy No. 1: Develop an Overarching Customer Experience Strategy We have developed a five-stage model for successful CCaaS implementations. Each stage is designed to…ACLIVITIAugust 27, 2019
CCaaS Resources Why Do CCaaS Implementations Fail? Many Contact Center as a Service (CCaaS) implementations do not outright fail. Instead, they lumber…ACLIVITIAugust 20, 2019
CCaaS Resources Why Do Companies Move to Call Center Cloud Services Competitive onslaught, cost pressures, and technology innovations are driving businesses to demand greater functionality from…ACLIVITIAugust 12, 2019
Network ResourcesTechnology Value Rationalization Don’t Blame Your Device, it might Be the Play Calling Last week during the New England Patriots NFL game, legendary Patriots head coach Bill Belichick…Ryan YoungNovember 1, 2016
Technology Value Rationalization How business gets done. Better. By: Matthew Crabtree Chicago, IL -- Technology Value Rationalization, or TVR™, is a new way of…Ryan YoungOctober 18, 2016
Uncategorized What mountain are you trying to conquer? How the “Guided Client Experience” makes the journey more efficient and fruitful by Ryan Young and…ACLIVITISeptember 30, 2016