CCaaS ResourcesTechnology Value Rationalization Three Top CFO Challenges When strategizing a large-scale transformation project - for example, a complete migration and modernization of…ACLIVITIMarch 15, 2022
CCaaS ResourcesTechnology Value Rationalization 5 Benefits of Contact Center as a Service (CCaaS) There are many contact center benefits that make the case for moving a call center…ACLIVITIMarch 8, 2022
Technology Value Rationalization The Opportunity Cost of Delaying Modernization Opportunity cost is a familiar concept: delaying investment in an optimization may result in indirect…ACLIVITIJanuary 5, 2022
CCaaS ResourcesUCaaSXaaS Resources The State of the Contact Center Key statistics for 2022 and beyond The contact center is evolving - a traditional…ACLIVITIDecember 16, 2021
Technology Value Rationalization Focus on Call Centers as a Resource, Not Call Center Cost See Call Center Resources Not the Call Center Cost Across industries, the focus has always…ACLIVITISeptember 17, 2021
CCaaS Resources A Proven Approach to Migrate Legacy Customer Contact Center Technology to CCaaS Contact Center as a Service (CCaaS) has a great deal of appeal to companies, because…ACLIVITIMarch 3, 2021
CCaaS Resources Streamline CCaaS Solution Buy-In with Holistic RFP Process Digital transformation can be a huge win for organizations when executed correctly. For example, Contact…ACLIVITIFebruary 17, 2021
CCaaS Resources Navigate Contact Center as a Service (CCaaS) Transformation with Confidence Contact Center as a Service (CCaaS) is one of the most popular commercial utilization of…ACLIVITIJanuary 25, 2021
CCaaS Resources Demand for Call Center Cloud Services Skyrockets In 2020 Cloud transformation is the IT story for 2020. With the pandemic forcing many companies to move…ACLIVITIDecember 14, 2020
XaaS Resources Pain Points of the CIO: Consequences of Choosing the Wrong Cloud-Based Call Center Platform Today’s CIO is typically given two mandates by the C-Suite: thinking cloud-first and cutting costs.…ACLIVITINovember 16, 2020