CCaaS Resources Pain Points of the CIO: Picking the Right Cloud Call Center Technology In the current business environment, CIOs are often tasked with moving the company to a…ACLIVITIOctober 16, 2020
Uncategorized Pain Points of the CIO: Reduce Costs with a Cloud-Based Call Center Companies are constantly under pressure to cut costs, and that can lead to decisions that…ACLIVITISeptember 15, 2020
XaaS Resources Your Legacy Network Tower Spend Reveals How XaaS Solutions Save Money XaaS (Everything-as-a-Service) is a big deal in the IT world, and with good reason. In…ACLIVITISeptember 10, 2020
XaaS Resources The Pandemic Gives Your IT Department Reason to Leverage Contact Center Cloud Services The current landscape of work from home has forced organizations to rapidly adopt new, web-based…ACLIVITISeptember 7, 2020
XaaS Resources Future State Analysis and Why it Matters When Choosing Cloud-Based IT Solutions In a previous post, I wrote about the importance of performing a current state analysis…ACLIVITISeptember 2, 2020
XaaS Resources Performing Current State Analysis and Why it Matters Many companies have moved from on-premises IT infrastructure to cloud-based IT solutions, and they’re reaping…ACLIVITIAugust 31, 2020
TipsXaaS Resources How to Create a Shared Vision for Customer Experience for XaaS Technology Companies live and die by customer service. The view of customer service within an organization…ACLIVITIAugust 10, 2020
TipsXaaS Resources Building the XaaS Business Case Having a solid business case is critical to the success of any project. The business…ACLIVITIAugust 3, 2020
CCaaS ResourcesUCaaSXaaS Resources What is Microsoft Teams and Why You Should be Thinking About It if You Have Office 365 Microsoft Teams is a cloud-based team collaboration software that is part of the Microsoft Office…ACLIVITIApril 27, 2020
Tips How (and Why) To Create Organizational Alignment University days are ancient history to most of us. However, many will clearly remember the…Ryan YoungFebruary 5, 2020