Blog - Contact Center Solutions & Contact Center as a Service - ACLIVITI

Tips XaaS Resources

Why Having an XaaS Implementation Strategy is Important

Everything as a service (XaaS) is popular for a reason. Virtually any computing or IT…

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Ryan YoungFebruary 5, 2020

Why CCaaS implementations fails

Tips

Technology Vendor Selection Strategies

Technology Vendor Selection Strategies Once a company decides to embark on an IT project, assigns…

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Ryan YoungFebruary 5, 2020

successful CCaaS implementation

CCaaS Resources

CCaaS Success Strategy No. 1: Develop an Overarching Customer Experience Strategy

We have developed a five-stage model for successful CCaaS implementations. Each stage is designed to…

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ACLIVITIAugust 27, 2019

why di CCaaS Implementations Fail

CCaaS Resources

Why Do CCaaS Implementations Fail?

Many Contact Center as a Service (CCaaS) implementations do not outright fail. Instead, they lumber…

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ACLIVITIAugust 20, 2019

How business gets unified.

CCaaS Resources

Why Do Companies Move to Call Center Cloud Services

Competitive onslaught, cost pressures, and technology innovations are driving businesses to demand greater functionality from…

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ACLIVITIAugust 12, 2019

Network Resources Technology Value Rationalization

Don’t Blame Your Device, it might Be the Play Calling

Last week during the New England Patriots NFL game, legendary Patriots head coach Bill Belichick…

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Ryan YoungNovember 1, 2016

Technology Value Rationalization

How business gets done. Better.

By: Matthew Crabtree Chicago, IL -- Technology Value Rationalization, or TVR™, is a new way of…

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Ryan YoungOctober 18, 2016

Uncategorized

What mountain are you trying to conquer?

How the “Guided Client Experience” makes the journey more efficient and fruitful by Ryan Young and…

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ACLIVITISeptember 30, 2016