Blog - Contact Center Solutions & Contact Center as a Service

Everything as a service (XaaS) is popular for a reason. Virtually any computing or IT…

Ryan YoungFebruary 5, 2020

Tips

Technology Vendor Selection Strategies Once a company decides to embark on an IT project, assigns…

Ryan YoungFebruary 5, 2020

CCaaS Resources

We have developed a five-stage model for successful CCaaS implementations. Each stage is designed to…

ACLIVITIAugust 27, 2019

CCaaS Resources

Many Contact Center as a Service (CCaaS) implementations do not outright fail. Instead, they lumber…

ACLIVITIAugust 20, 2019

CCaaS Resources

Competitive onslaught, cost pressures, and technology innovations are driving businesses to demand greater functionality from…

ACLIVITIAugust 12, 2019

Last week during the New England Patriots NFL game, legendary Patriots head coach Bill Belichick…

Ryan YoungNovember 1, 2016

By: Matthew Crabtree Chicago, IL -- Technology Value Rationalization, or TVR™, is a new way of…

Ryan YoungOctober 18, 2016

Uncategorized

How the “Guided Client Experience” makes the journey more efficient and fruitful by Ryan Young and…

ACLIVITISeptember 30, 2016