Blog - Contact Center Solutions & Contact Center as a Service - ACLIVITI

CCaaS Resources Technology Value Rationalization

Three Top CFO Challenges

When strategizing a large-scale transformation project - for example, a complete migration and modernization of…

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ACLIVITIMarch 15, 2022

CCaaS Resources Technology Value Rationalization

5 Benefits of Contact Center as a Service (CCaaS)

There are many contact center benefits that make the case for moving a call center…

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ACLIVITIMarch 8, 2022

Technology Value Rationalization

The Opportunity Cost of Delaying Modernization

Opportunity cost is a familiar concept: delaying investment in an optimization may result in indirect…

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ACLIVITIJanuary 5, 2022

CCaaS Resources UCaaS XaaS Resources

The State of the Contact Center

Key statistics for 2022 and beyond The contact center is evolving - a traditional…

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ACLIVITIDecember 16, 2021

Contact Center

Technology Value Rationalization

Focus on Call Centers as a Resource, Not Call Center Cost

See Call Center Resources Not the Call Center Cost Across industries, the focus has always…

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ACLIVITISeptember 17, 2021

migrate legacy customer contact center technology

CCaaS Resources

A Proven Approach to Migrate Legacy Customer Contact Center Technology to CCaaS

Contact Center as a Service (CCaaS) has a great deal of appeal to companies, because…

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ACLIVITIMarch 3, 2021

Person writing proposal for CCaaS solution implementation.

CCaaS Resources

Streamline CCaaS Solution Buy-In with Holistic RFP Process

Digital transformation can be a huge win for organizations when executed correctly. For example, Contact…

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ACLIVITIFebruary 17, 2021

Strategic planning is key to a smooth contact center as a service (ccaas) deployment

CCaaS Resources

Navigate Contact Center as a Service (CCaaS) Transformation with Confidence

Contact Center as a Service (CCaaS) is one of the most popular commercial utilization of…

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ACLIVITIJanuary 25, 2021

Remote work environments accelerated call center cloud services

CCaaS Resources

Demand for Call Center Cloud Services Skyrockets In 2020

Cloud transformation is the IT story for 2020. With the pandemic forcing many companies to move…

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ACLIVITIDecember 14, 2020