Blog - Contact Center Solutions & Contact Center as a Service

When strategizing a large-scale transformation project - for example, a complete migration and modernization of…

ACLIVITIMarch 15, 2022

There are many contact center benefits that make the case for moving a call center…

ACLIVITIMarch 8, 2022

Opportunity cost is a familiar concept: delaying investment in an optimization may result in indirect…

ACLIVITIJanuary 5, 2022

Key statistics for 2022 and beyond The contact center is evolving - a traditional…

ACLIVITIDecember 16, 2021

See Call Center Resources Not the Call Center Cost Across industries, the focus has always…

ACLIVITISeptember 17, 2021

CCaaS Resources

Contact Center as a Service (CCaaS) has a great deal of appeal to companies, because…

ACLIVITIMarch 3, 2021

CCaaS Resources

Digital transformation can be a huge win for organizations when executed correctly. For example, Contact…

ACLIVITIFebruary 17, 2021

CCaaS Resources

Contact Center as a Service (CCaaS) is one of the most popular commercial utilization of…

ACLIVITIJanuary 25, 2021

CCaaS Resources

Cloud transformation is the IT story for 2020. With the pandemic forcing many companies to move…

ACLIVITIDecember 14, 2020

XaaS Resources

Today’s CIO is typically given two mandates by the C-Suite: thinking cloud-first and cutting costs.…

ACLIVITINovember 16, 2020